Gray Market Digital Cameras
A term used in the electronics market is "gray market". Gray market digital cameras are intended for sale outside the United States and make their way to the U.S. by questionable channels. They are usually similar or identical to authorized versions intended for the U.S. market. The biggest problem is with the warranty. Many companies won't honor warranties on gray market electronics. Some of the components may not be compatible with U.S. standards such as the video output, electrical adapters, and other devices.
Ordering Gray Market Digital Cameras
Issues happen when merchants attempt to promote gray market items as U.S. standards. Some legitimate sites offer imported goods that cost slightly less than U.S. versions and they are clearly labeled as "imported" or "gray market". Unscrupulous merchants don't clearly state gray-market goods in their promotion.
I placed an order online for a digital camera and got a phone call from a representative from the company who wanted to "verify my order". He was insistent that I purchase the store warranty for $250 because the digital camera I bought didn't have a U.S. warranty. He mentioned that camera was originally for sale overseas and the warranty was for "my peace of mind". After going back and forth, I finally I told told the salesperson, "If I can't get the camera at the exact price you offer on the website, then I don't want it". He replied, "I won't sell the camera unless you buy the warranty " and to my surprise and good fortune, he hung up on me! At that time I never heard of the term "gray market" but I felt like I was hooked into a low price item only to get "hustled" for something I didn't want.
Look carefully at any online offer. If the price is really low or if there is mention of any other warranty than the official U.S. manufacturer's warranty, then the camera may be gray market.
Gray Market Digital Camera Problems
Although you may be tempted to take advantage of the dirt cheap low prices of gray market digital cameras, dealing with companies that sell these products can prove to be challenging.
- Items like batteries, cables, and instruction manuals are removed from the box and you'll have to pay extra.
- Accessories are sold at unreasonable prices.
- Items may be out of stock if you refuse the upgrade.
- Beware of outrageous shipping charges.
- Shipping can be delayed.
- Be wary of the return policy and good luck returning defective merchandise.
- Don't be shocked by bad customer service.
- Refunds can take weeks.
Note that most of the problems are with the companies selling gray market electronics and not the equipment!
Pros of Gray Market Digital Cameras
Are ALL gray market digital cameras bad news? No. You can save a lot of money on gray market cameras but it's important that the merchant is honest with the consumer. They need to let the customer know exactly what he/she is buying. For example, one of the top rated merchants in the business, Adorama, sells gray market items; however, they are very clear in the merchandise descriptions by stating "gray market". Many of the prices include the "1 Year Adorama Warranty". I've had positive experiences with the customer service at Adorama and feel confident that they would honor their warranty and return policies.
To avoid sneaky sales tactics, only do business with a reliable merchant .